Vertex Group Ltd

“The ideas from the teams are changing the way we operate and will have a sustainable, positive impact on our customers. Our people really engaged with this process and some simple changes have had a massive impact. Tim helped the team unlock their ideas and potential - a great programme and the start of a journey.”

Paul Johnson, Client Director

Coracle Learning Ltd: Business improvement and employee development Warwickshire

Sales and Service Academy

In summary:

Who decided Sales and Service were different disciplines? This programme helps individuals of all levels understand and maximize their contribution to the success of their business.

Benefits:

  • Increased lead generation & sales
  • Reduced customer complaints
  • Improved staff engagement, morale & retention

Who is it for?

  • Customer facing teams
  • 1st and 2nd line managers

Main course components:

  • Brand awareness and your brand promises
  • Your impact on Lifetime Customer Value
  • The Coracle Sales & Service Model - how to match what your customers want, when they want it and how - every time
  • Your personal commercial contribution
  • Language and influencing
  • Standing in your customer’s shoes

Delivery:

Modular, including an opportunity for a final project or board presentation