First Line, First Time

In summary:

In at the deep end? First Line, First Time is a foundational programme for people in their first management role or who have had little or no formal management training. We create a space specific to each person and their journey as a leader, providing key principles, top tips and guidance on the role and impact of a manager in the workplace. It's also a perfect survival guide if you're a newly appointed manager.

Benefits:

• Improved manager effectiveness and team performance
• Reduced stress and absenteeism levels
• Support with ongoing career management

Who is it for?

1st line managers and new appointments

Main course components:

• Fundamentals of leadership and why people follow
• The difference between management and leadership
• DNA of a great team and leader
• Communication and personal presence
• Performance management and coaching
• Developing and selling your vision
• Handling conflict
• Giving high quality feedback
• Public speaking and chairing meetings
• An introduction to facilitation
• The first 30 seconds – how to lead well from the start of each day
• One day at a time – key daily actions that make all the difference

Delivery:

First Line / First Time can be delivered as a 2-3 day block or in modules to support action learning groups.