"When I joined Marks and Spencer last year I heard about the fantastic new approach to service that was engaging and straight forward and was really easy to apply with customers in every interaction on the sales-floor. I first saw Tim at a 2,000 strong stores conference where he totally captivated them with his motivating, engaging and addictive style of presentation. I was immediately captivated by his ability to put service at the heart of everything that we do as a business and show how we ALL have a part to play in driving the performance of our people, teams and the business.

I have now worked with Tim to create some bespoke development for my team around process facilitation. I find him inspirational to work with, his energy, insights, observations and interventions are always 'spot on' and he has a great way of connecting with people that engages them in doing something different as a result of their learning. I would highly recommend Tim and Coracle Learning to help support you and your organisation in realising the potential of your people and delivering a brilliant ROI for the business."

Melanie Roberts, Head of Retail & E Commerce Learning & Development, M&S

"We brought Tim in at the early stages of our customer service programme - and his passion and enthusiasm quickly spread amongst us all. As a charity, we are a complex retail operation heavily reliant on volunteers. Tim has taken this on board, understood our business model and is working hard with us to make this programme extremely simple, doable and sustainable!"

Mike Lucas, Retail Director, British Heart Foundation

"Think Customer provides our leadership team with a powerful tool that challenges their thinking and behaviour and places a renewed focus on M&S Money customers. It’s been well received right across the operation and there’s real positivity from the teams to implement the principles and make them work for our customers."

Jo Kendall-Smith, Head of Management Development, M&S Money (HSBC)

"Masterlease has a strong customer service ethos and reputation, but we were struggling to explain to our team the promises that our brand was making in the market, and what that meant for us as a business and them as individuals. Tim designed a programme that met, indeed exceeded, our expectations and delivered this to 200 employees. It's early days yet, but there is already evidence that the programme material and the first class delivery are starting to make a real difference to our organisation and, most importantly, to our customers".

Robert Kingdom, Head of Marketing & Business Development, Masterlease UK