Marks and Spencer asked Coracle to design their ongoing customer service and sales training for the 70,000 people who work in the 650 M&S stores across the UK and Ireland.

Coracle designed ‘Customer at the Heart’, a training and engagement programme for the 650 shops in the Foundation's Retail Division.

Coracle designed and deployed a service experience, business improvement and culture change programme for the entire workforce, so each person understands their individual commercial contribution and impact on M&S Money customers.

Following the success of its “Think Customer” programme in M&S Money, Coracle are now supporting the bank in its “Branch of The Future” programme by exploring what it means to provide a premium service experience in a highly competitive and increasingly regulated industry.

Vertex opted for the Coracle Service Academy, delivered in modules with practical midsession activities and a finale of 'Dragon's Den' presentations to the Operating Board, showcasing ideas and initiatives to make a difference to the team and their customers.

Planet Retail (part of the Emap Group) deployed the Coracle Personal Excellence programme to the Planet Retail teams in London and Frankfurt, in order to improve focus and drive.

Coracle developed a Brand Awareness and Engagement Programme for one of the UK’s leading vehicle leasing firms.